The MUD is asking for community support in reporting damages that you as homeowners have experienced in the two recent weather events. Separately, the MUD is tracking damages incurred to operations and reporting those as a political subdivision of the state. As the reported damages accumulate, thresholds are reached that make us eligible for federal funding. These can be significant amounts and extend well into the future to mitigate present and future damages. As one example associated with a recent event, the state had $550 million of federal money allocated that could be used to purchase equipment such as emergency generators at 90% federal, 10% local funding.
Texas Division of Emergency Management is gathering this damage data for the recent ice storm, and the previous freeze at Christmas. We would like to encourage you to report any damage separately for the two events, to include power outage and lost food. Of course, please report any physical damage to your car, house or trees.
The link to report your individual property damages is:
There is a brief video explaining how to complete the online survey and a link to the “Ice/winter storm” form, and you can also find a link to the Christmas freeze event.
Boil Water Notice Lifted for (Most) PUA Customers
The Boil Water Notice has been cancelled for all customers in the PUA service area EXCEPT customers in
- Rocky Creek
- Deer Creek
- Madrone Ranch
- Rough Hollow
These customers need to continue to boil water through Sunday, Feb. 5th. A notice will be posted when test results are received for this area.
Customer Guidance After a Boil Water Notice in Cancelled
Customers can flush household pipes, ice makers, water fountains, etc. prior to using for drinking or cooking. Flushing simply means letting the water run to ensure that there is fresh water flowing through your pipes.
Follow these guidelines for flushing:
- Run all cold-water faucets in your home for one minute
- To flush automatic ice makers, make three batches of ice and discard
- Run water softeners through a regeneration cycle
PUA staff have flushed the main lines thoroughly. It is possible there could be air in your individual lines, if so please let your faucets run for one minute.